At PrintingIj AdClick, we are committed to delivering high-quality digital marketing services and building long-term relationships built on transparency and trust. This Refund Policy explains when refunds are available, how to request them, and what to expect from the process. Please read it carefully before engaging our services.
PrintingIj AdClick provides professional digital marketing services that involve significant time, expertise, and resource investment from our team. Because of the nature of these services — which involve planning, strategy development, campaign execution, and ongoing management — our refund policy is structured to reflect the work performed at each stage.
We encourage all prospective clients to review our service offerings, ask questions during the consultation phase, and fully understand the scope of work before making a payment. Our team is always available to clarify any aspect of our services prior to onboarding.
If you are ever dissatisfied with our services, we encourage you to reach out to us before requesting a refund. We are committed to resolving concerns and making things right wherever possible.
The table below provides a quick overview of our refund eligibility by service type.
| Service Type | Refund Eligible? | Conditions |
|---|---|---|
| Monthly Management Fee — Current Month | No Refund | Fees cover work already performed for the active billing period |
| Monthly Management Fee — Future Months | Eligible | Cancel with 30-day notice; prepaid future months are refunded |
| One-Time Setup Fee | Non-Refundable | Non-refundable once setup work has commenced |
| Project-Based Work (Design, Dev, Landing Pages) | Partial | Refund proportional to work not yet completed |
| Ad Spend / Platform Budgets | Not Applicable | Paid directly to Google/Meta; subject to their own refund policies |
| Duplicate Charge / Billing Error | Full Refund | Promptly refunded upon verification |
| Services Not Delivered | Full Refund | Full refund for any contracted services not initiated or delivered |
Current Billing Period: Monthly management fees are earned as services are rendered on a day-to-day basis. We do not issue refunds for the current month's management fee once the billing period has commenced, as our team will have already performed campaign management, optimization, reporting, and strategic work during that period.
Prepaid Future Months: If you have prepaid for multiple months of service and wish to cancel, you are eligible for a refund of the unused future months, provided you have given the required 30-day cancellation notice. The current month's fee is non-refundable.
Example: If you are billed on the 1st of each month and you submit your cancellation notice on the 15th, your service continues through the end of the 30-day notice period. Any months prepaid beyond that notice period are eligible for refund.
Monthly fees are billed in advance for the upcoming service period. You will always receive 30 days of service for every monthly fee charged.
The one-time onboarding and setup fee of $299 is non-refundable once setup work has commenced. This fee covers:
Because this work represents a significant investment of our team's time and expertise from day one, this fee is collected and earned at the point of onboarding and is not subject to refund regardless of future cancellation.
If setup work has not yet commenced (i.e., no audit, strategy, or tracking work has been performed) and you cancel within 24 hours of payment, the setup fee may be refunded at our discretion upon written request.
Project-based services include website design and development, landing page creation, ad creative packages, and other one-time deliverables. Refund eligibility for these services is as follows:
Ad spend is the budget you allocate directly to advertising platforms such as Google LLC and Meta Platforms Inc. This money flows directly to those platforms and is entirely separate from PrintingIj AdClick's management fees.
PrintingIj AdClick has no control over ad spend funds once they have been deposited into or charged by Google Ads, Meta Business, or any other advertising platform. We cannot issue refunds for ad spend on behalf of these third-party platforms.
If you believe your ad spend was mismanaged or used incorrectly, please contact us immediately. For platform-level refund requests, you must contact Google or Meta directly:
We always recommend that clients maintain direct ownership of and access to their own advertising accounts so they retain full visibility and control over their ad spend at all times.
We operate on a month-to-month model with no long-term contracts required. To cancel your services:
Immediate Termination by Client: If you choose to terminate services with less than 30 days notice, you remain responsible for the management fee for the full 30-day notice period.
Termination by PrintingIj AdClick: In cases where we terminate services due to non-payment, policy violations, or other material breach, no refund is issued for fees already charged. Any prepaid fees for future service periods will be refunded on a pro-rata basis.
Upon cancellation, we will provide you with all campaign assets, account access, and performance data within 5 business days.
If you believe you have been charged incorrectly, we take all billing disputes seriously and will investigate promptly.
How to raise a billing dispute:
Confirmed billing errors — including duplicate charges, charges for services not rendered, or incorrect amounts — will be refunded in full within 5–7 business days to your original payment method.
We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card provider. Chargebacks that are later found to be invalid may result in account suspension and additional administrative fees.
To request a refund, follow the steps below. We aim to make the process as straightforward as possible.
Email support@printingij.live with the subject line "Refund Request." Include your full name, company name, invoice number(s), the amount requested, and the reason for your request.
We will acknowledge receipt of your request within 2 business days and assign a case reference number.
Our team will review your request against the terms of this policy, the work performed, and your service agreement. We may request additional information or a call to discuss your concerns.
We will communicate our decision within 10 business days of receiving your request. If approved, we will confirm the refund amount and method.
Approved refunds are processed within 5–7 business days. Refunds are issued to the original payment method used at the time of purchase. Bank processing times may vary.
Refund requests submitted more than 60 days after the original charge date will generally not be considered unless there is evidence of a billing error or services not rendered.
If you have questions about this Refund Policy, a billing concern, or would like to discuss your situation before submitting a formal request, please contact us — we're here to help.
📍 3702 Promontory Point Dr #202, Austin, TX 78744, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM CST | Saturday, 10:00 AM – 4:00 PM CST